🎙️ Talk
Beginners
How losing my biggest client changed my business — for the better
Tuesday 6th,09:25 to 09:40
About this session
Why I started treating my agency like a product
6 months ago, I lost my biggest client — and it turned out to be the best turning point for my business.
In this talk, I’ll share how that moment pushed me to completely rethink my agency : from branding and positioning to marketing, sales, and client experience.
I stopped focusing only on the tech, and started treating my own agency like a real product.
Because being a no-code freelancer or founder is only 40% about technical skills — the rest is business, storytelling, and delivering a premium experience.
I’ll share with you how I built a more solid, scalable business by working on everything people don’t teach us about the freelance world.
Host
Manon Mercier
COO & Product Manager – No-Code & AI Expert | Founder @No-Code Flow Agency
Hi, I’m Manon — a Product Manager turned No-Code/AI specialist on a mission to make tech more human and more useful 🚀
With a background in social sciences and a first career in HR & Inclusion, I pivoted into tech 3 years ago and never looked back. Today, I lead No-Code Flow, a product-led agency helping SMEs build scalable internal tools that actually work — thanks to No-Code, automation, and AI.
I help companies save time, money, and sanity by designing custom digital solutions that boost team productivity by +30% on average.
Our secret sauce?
➤ A strong Product & Design culture
➤ Senior freelancers, hand-picked for each project
➤ A pragmatic approach: business needs first, tools second
Let’s stop building tools no one uses. Let’s design digital solutions your team will actually love.
→ Speaker & Sponsor @ No-Code Week 2025
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